Privacy Policy

At FightPokies Casino, protecting your privacy is an essential part of providing a safe and reliable gaming experience. We are committed to handling your personal information responsibly, using appropriate security measures and transparent data practices. This Privacy Policy explains how we collect, use, store, and protect your information whenever you access our website or use our services.

By registering an account or continuing to use FightPokies Casino, you agree to the practices described in this Privacy Policy. We may revise this document from time to time to reflect changes in legal requirements, technology, or our operations. Any updates become effective immediately after publication on this page.

Information We Collect

To operate our platform and comply with regulatory obligations, FightPokies Casino may collect the following categories of information.

Account Registration

When creating your account, we may collect information including your full name, email address, phone number, residential address, date of birth, and other details required for registration.

Identity Verification

To comply with Know Your Customer (KYC), Anti-Money Laundering (AML), and age verification requirements, we may request copies of identification documents, proof of address, or payment verification records.

Financial and Gaming Information

We collect information relating to deposits, withdrawals, payment methods, betting activity, bonus participation, account balances, transaction history, and other records associated with your player account.

Technical Information

Our systems automatically gather technical information such as your IP address, browser type, operating system, device identifiers, cookie data, and website usage statistics to maintain security and improve platform performance.

Support Communications

Messages exchanged with our customer support team through live chat, email, or other communication channels may be retained to resolve enquiries, investigate disputes, and enhance service quality.

How We Use Your Information

FightPokies Casino may process your personal information to:

create and maintain your player account;
process deposits, withdrawals, and gaming transactions;
verify your identity and eligibility to use our services;
comply with licensing, taxation, and regulatory obligations;
prevent fraud, money laundering, and other prohibited activities;
provide customer support and resolve technical issues;
improve website functionality and overall player experience;
send promotional communications where you have provided your consent.

Marketing Communications

If you have agreed to receive promotional materials, FightPokies Casino may contact you with information about bonuses, tournaments, new games, exclusive promotions, and special offers.

You may opt out of marketing communications at any time by changing your account preferences, using the unsubscribe link included in our emails, or contacting customer support. Essential service notifications relating to your account, transactions, or security will continue to be provided where necessary.

FightPokies Casino does not sell or lease your personal information.

Your information may be shared where necessary with:

payment service providers;
identity verification and compliance partners;
fraud prevention and cybersecurity providers;
cloud hosting and IT infrastructure providers;
customer support software providers;
affiliated companies involved in operating our platform;
regulatory authorities, courts, or law enforcement agencies where disclosure is required by law.

All third-party providers are required to maintain appropriate confidentiality and security standards when processing personal information.

Data Security

We apply administrative, technical, and organisational safeguards designed to protect personal information against unauthorised access, disclosure, misuse, alteration, or accidental loss.

Although we employ recognised security practices, no online platform can guarantee absolute protection. Players are responsible for maintaining the confidentiality of their login credentials and should notify us immediately of any suspected unauthorised account activity.

Data Retention

Personal information is retained only for as long as necessary to provide our services, fulfil legal and regulatory obligations, prevent fraud, resolve disputes, and satisfy record-keeping requirements.

Where required by gambling legislation or anti-money laundering regulations, certain information may remain securely stored after account closure.

Cookies

FightPokies Casino uses cookies and similar technologies to improve website performance and personalise the user experience.

Cookies help us to:

remember your account preferences;
maintain secure login sessions;
analyse website traffic;
improve website functionality;
deliver personalised content and promotional offers where permitted.

You may control or disable cookies through your browser settings. Please note that restricting cookies may affect certain features and functionality of the website.

Your Rights

Depending on the privacy laws applicable in your jurisdiction, you may have the right to:

access the personal information we hold about you;
request correction of inaccurate or incomplete information;
request deletion of personal data where legally permitted;
object to or restrict specific processing activities;
withdraw consent for marketing communications;
request a portable copy of your personal information where available.

We may ask you to verify your identity before processing any privacy-related request.

Contact Us

If you have any questions about this Privacy Policy or how FightPokies Casino processes your personal information, please contact our Customer Support team.

Where permitted under applicable legislation, you may also lodge a complaint with the relevant privacy or data protection authority if you believe your personal information has not been processed in accordance with the law.